DPC RealTime Solutions is an innovative suite of Internet-based service support applications for use on its IMMULITE^® 2000, IMMULITE^® 2500, SMS and Immunoassay Workcell instrument systems. State-of-the-art RealTime Solutions, including DPC RealTime Service, allows DPC to monitor the IMMULITE 2000 and IMMULITE 2500 systems' functions 24 hours a day without operator intervention, ultimately shifting the service focus from reactive (meaning repair) to proactive or prevention, and further enhancing the system's operational efficiency. The DPC RealTime Solutions with OnLine Reports product offering will allow customers, from any Internet-enabled computer, the ability to view the following reports:

Levey-Jennings Reports
Peer Group Reports
Adjustment Reports
Target Range Reports.

These applications will provide the clinical lab manager unprecedented access to information on the assay performance on the DPC IMMULITE systems.

RealTime Service constantly monitors critical functions and instrument status, reducing system errors and downtime.

DPC RealTime Service
DPC RealTime Service* operates via a secure Internet connection to monitor and manage service-related issues before they become problems. This means that on-site service support can be scheduled at a time that is convenient for the lab with minimal impact. Reports on software, system data and error conditions are sent directly to DPC without any operator intervention.

DPC’s Technical Service analyzes the information and contacts the customer as needed—often before any downtime has occurred. All information is communicated in a safe, highly secure manner with complete patient confidentiality maintained at all times.

RealTime Service shifts the service focus from reactive to proactive and offers many benefits to the customer:
	Reduces reactive repairs and customer downtime through predicted, scheduled service visits at the convenience of the lab
	Allows monitoring of maintenance procedures to ensure optimal system performance
	Constantly monitors critical functions and instrument status, reducing system errors and downtime
	Monitors up to eight systems with one workstation.

DPC RealTime Service raises the bar for delivering first-class service to our customers.

Remote Diagnostics
Remote Diagnostics allows DPC to offer additional, direct instrument support by means of a modem link. The system can be accessed remotely by DPC’s Technical Service to diagnose and resolve any issues, offering proactive system support. If an issue cannot be resolved via Remote Diagnostics, the engineer visiting the site will be fully aware of the issue before arrival and can provide a quick and effective solution. Confidentiality is maintained at all times: system access is available only with the user’s permission, and the laboratory always has control of the instrument and the data on it.

When combined with DPC RealTime Service, it is the most comprehensive service support system available.

World-class technical service and support
As a partner in providing high-quality healthcare, DPC pledges to provide superior technical support service for all of our customers: “Whatever it takes, 24/7.” Immediate technical service support via telephone is available for answering questions and resolving problems. Highly trained technicians and engineers provide full support for all DPC products, including reagents, instrumentation and software. DPC subsidiaries and affiliates abroad all offer similar services. Please contact your local DPC representative for details.

Field service support
A staff of regionally located technical sales representatives and field service engineers provide on-site training, servicing and troubleshooting.

Training classes
Training is a core component of the services DPC provides. DPC offers classes at each of its worldwide training facilities.

Training materials
A series of training CDs focuses on key areas of the instrument, including system operation and troubleshooting. These CDs are included as part of the support package with every system placed.

24/7 Service
“Providing innovative service and customer support—around the clock.”

* Contact your local distributor regarding availability in your country.